We are sure you will be pleased with your purchase from our eBay Store. However, unfortunately there may be occasions when you will need to return items to us.
How To Organise A Return
You can request a return via emailing or via eBay Messaging system and we will be in contact within 48 working hours.
Non Receipt Of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with the carriers. Overseas postal administrations may take two months to complete their mail tracing enquiries four months to finalize the compensation, if any. We will endeavor to follow up with postal administrations for an early reply. Refunds or replacements will not be issued until the investigation is complete.
If you still haven't received it by the 15th working day, please contact us via eBay & we will investigate the matter for you.
Items Damaged in Transit
If your item is damaged on receipt, please report it to us by email immediately with an image of the damaged item and your full order details. Once received back into our warehouse, we'll issue a replacement or refund to you via your original payment method.
Products Dead On Arrival
If your item(s) are faulty on arrival, please advise us as such within 3 working days. Items should be returned in their original packaging complete with all accessories and documentation. All returns will be examined or tested. Once we have verified the fault, we'll issue a replacement or refund to you via your original payment method. Buyers pay return shipping for all non-defective products and products shipped for replacement that purchased somewhere else, not from us. Any product found to be damaged or defect due to misuse, abuse, or negligence by anyone other than us is not eligible for replacement or refund.
If You Change Your Mind (DSR)
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them. Shipping cost is not refundable.
If you cancel the order under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and we have a right of action against you to withhold a refund.
If you cancel the order under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.