RETURNS AND REFUNDS
Most items may be returned under certain conditions.
The specific returns policy for each item in my shop is shown in each listing.
All returns or refund requests MUST be preceded by a message to me requesting the return, or by starting the Ebay Returns procedure.
Please do NOT send anything back until you have received a reply from me.
In some cases I will refund or replace without needing to have the item returned to me.
Where an item is to be returned, please return in all original packaging or equivalent sufficient packaging, and please keep proof of posting such as a Certificate of Posting or Recorded Delivery slip in case of any problem with the return post.
When I receive the returned item in good condition I will process the refund - and please ask if you are unsure about the status of your return / refund.
Broadly speaking, I accept returns as follows:
Items no longer wanted:
According to the Distance Selling Regulations I accept returns of any item within 30 days of the buyer receiving it.
A refund of item price, but NOT original or return postage costs, will be given if the item is returned in as new condition packed securely in all original wrapping.
Items received in faulty or broken condition:
I will offer to refund or replace at my discretion.
In some cases I will require the item to be returned before a refund is made.
Dependent on the circumstances, I may also offer to pay for basic return postage.
Please keep all parts and packaging as they may be needed to claim from the Post Office.
Photos of the broken item and photos of the packaging (including any damaged parts) are useful.
Items not received :
Due to not infrequent postal delays, I will not normally send a replacement or refund until two weeks after the original posting date (possibly longer for deliveries outside the UK).
The only exception to this is if you have a travel deadline and in this case I may send a replacement earlier at my discretion.
If you end up with two items due to the inadequacies of the postal service, I would request that you either send one straight back to me unopened, or kindly pay for the second item if you want to keep it.
Please contact me if you are worried that the delivery has not arrived. However - unless it is urgent please DO NOT email me every day, because once the item is with the postal service I can do nothing about the delivery.
If you have not received your item within 2 weeks of posting please contact me, I will always try to help.
For certain countries - for example Russia, Brazil, and Italy - delivery can take up to a month, or even longer sometimes for Russia. For these countries I may extend my delivery window before I offer a refund or replacement.
I may offer to refund OR replace - not both.
I will claim from the Post Office when possible for loss or damage and would ask for your co-operation with this.
For overseas including Ireland:
I am usually prepared to list items with a simple Airmail shipping option to overseas, to keep the price down.
However I cannot claim from the Post Office if there is a problem with delivery or damage.
Consequently if you are an overseas buyer and require a replacement item, or if you place a new order where I have already refunded you for a lost/ damaged item, I may insist on an additional payment to have the replacement item sent by an insured method.
This will typically cost about GBP 5.50 where requested. It will not be requested where your original payment was below GBP 5.00.
In some cases I will not offer a replacement, just a refund.
I am obliged to pay import VAT at the Post Office when I send many items to the UK.
This is not recoverable, or if I did recover it the bank fees for paying in the amount involved make it not worth doing.
Consequently, refunds for items returned from the UK may be subject to a 20% restocking fee, depending on the circumstances.
Items returned after 30 days in good condition:
At my discretion.
I will try to solve any problem, I do not want to see any buyer part with money and receive no product, or a product which is not as described.
I always aim for positive feedback.
For those few buyers who leave negative feedbacks - if you leave me a negative feedback before I have had a chance to resolve your problem reasonably, I will block you and report you.
You will no longer be able to benefit from my refund or replace guarantee above, and will no longer be welcome to shop with me.
Unfortunately most buyers who leave me a negative have a history of leaving negatives for sellers. I unfortunately do not have a means to stop them buying the first time but will do my best to stop them buying again.