Toll Free: +1 800 573 4909
First, you submit a service on our website. You will NOT need to pay anything before service.
Under Media Type, select “Hard Disk Drive (HDD)”. Then, fill in
as much additional information as you can about the drive. Go to the
next page where you will then be prompted to log in or create an
You will receive directions on how to pack your drive for shipping.
We will let you know when we receive the drive. We will then perform diagnostics; this takes 1-2 business days. Most drives we receive are able to be fixed with our $60 service. If yours qualifies, we will proceed with the repair. If your drive has more severe issues, we will contact you with other options, or you can elect to have the drive returned to you with no cost for the diagnostics.
We will repair or replace any covered components. (See FAQ to see what is included.) This can take up to three business days. When we are done, we will perform a test to ensure the data is accessible. We will email you to confirm the repair has taken place.
Your drive will be shipped back to you, and you can then extract the data yourself onto another storage device.Or, we can perform the extraction for you for an additional cost.
“Repair is very quick”
“If I have further problems with my hard drive, I will send it to Outsource.”
“A company quoted me $3700 for data recovery. [...] Instead, I paid $60, got my hard drive back – plugged it in and BAM! My Windows 7 booted up like it was before the crash. [...] I highly recommend Outsource Data Recovery!”
“Thanks a lot, saved me some lost data. Highly professional service”
“Awesome Value, Fixed Hard Drive As Advertised!!!!”
“They got my drive working again!! Why pay 1000s of dollars??”
“I called in and was pleased with the friendliness of customer support and how easy it was to get my drive sent in and looked at. [...] They fixed my drive! It only cost me $60 and [...] I had this nightmare behind me. Excellent service!”
For $60, we will repair or replace your faulty PCB, firmware, and/or USB interface. We will also remove any malware and viruses present. This service does not include fixes for mechanical issues or other cases where full data recovery is needed, such as logical failures. If any of these errors are present, we will offer to fix them if possible, but the cost will be higher.
Most drives we receive can be fixed for $60, but if yours has further damage, it may require a more advanced repair service or full data recovery. If this is the case, we will contact you to let you know how much those services would cost. You may then either accept or have your drive sent back to you. You will not be responsible for the $60 fee.
Outsource is official service provider for hddSupplier. They are an innovative data recovery company that wants to help you get your data back. They have decades of combined experience in data recovery, and they are committed to making the process as easy and pleasant as possible.
Every case is different, but we are able to fix most drives we receive to a functional state so that you can start up your computer and back up your files onto another drive. Some drives have errors that cannot be fixed. If this is the case, you will not be responsible for the $60 fee. Check out our reviews to see what past customers have to say.
Diagnostics take 1-2 business days to determine eligibility. The repair service may then take up to an additional 3 business days. Emergency 24-hour option is available upon request for an additional $90.
Upon completion of the service, we will perform required data access test. If it passes, you will have full data access. If you have any issues, contact us immediately, and we will make it right.
No. Our equipment used for this service blocks our technicians from any data access. The only tool available is LBA access check to ensure you can get to your data. By servicing Client media, Outsource enters in a full non-disclosure agreement with its Client.
You may send the PCB by itself; however, we will perform the service only if the PCB has an external ROM chip. Furthermore, we will not be able to run any diagnostics without the whole hard drive. There are no refunds in these cases.
You can send any hard drive, PCB, solid state drive, USB Flash Drive, or any other storage media.